Delivery

All goods sold at the e-store can be picked up from all Norman-Optika stores. Please see the locations of the stores of Norman-Optika and the opening times here.

Other methods for receiving your goods include:

• Parcels abroad € 5.5-15.0.
  We send packages by international mail or GLS courier. Shipments to Finland, Latvia and Lithuania are sent by parcel machine (Itella, Venipak).
• Venipak parcel terminals € 2.75 (for purchases from € 50 FREE OF CHARGE, only deliveries within Estonia).
  When the parcel has arrived at the terminal at the destination, the recipient is notified by a text message to his or her mobile phone. The recipient comes to the terminal, enters the received code for the door and the door opens.
• Omniva parcel terminals € 3.5 (for purchases from € 50 FREE OF CHARGE, only deliveries within Estonia).
  When the parcel has arrived at the terminal at the destination, the recipient is notified by a text message to his or her mobile phone. The recipient comes to the terminal, enters the received code for the door and the door opens. The locations of Omniva’s terminals can be found here.
• Itella SmartPost parcel terminals € 3.5 (for purchases from € 50 FREE OF CHARGE, only deliveries within Estonia).
  When the parcel has arrived at the terminal at the destination, the recipient is notified by a text message to his or her mobile phone. The recipient comes to the terminal, enters the received code for the door and the door opens.
• Courier € 5.5 (for purchases from € 100 FREE OF CHARGE, only deliveries within Estonia).
  The recipient of the goods is contacted by phone and a suitable date and time slot is agreed for delivery of the goods.

Delivery times

Picking up from the store:

• Products which are available in the selected store can be picked up from the store as soon as possible on the same day. You will be e-mailed a confirmation when the product is ready for picking up from the store.
• Products which are not available in the selected store, within 1-5 working days. You will be e-mailed a confirmation when the product is ready for picking up from the store.

Picking up from parcel terminals:

• If the product is available in the store(s) in Tallinn and the order is placed before 2PM on a working day (before 4PM in the case of contact lenses and maintenance equipment), it is dispatched on the same day and will arrive at the terminal on the following working day. 
• Products which are not available in the store(s) in Tallinn, within 3-5 working days.

When the parcel has arrived at the terminal at the destination, the recipient is notified by a text message to his or her mobile phone. The recipient comes to the terminal, enters the received code for the door and the door opens.

Courier:

• If the product is available in the store(s) in Tallinn and the order is placed before 2PM on a working day (before 4PM in the case of contact lenses and maintenance equipment), it is dispatched on the same day and will arrive within Estonia on the following day. 
• Products which are not available in the store(s) in Tallinn, within Estonia 3-5 working days.

The recipient of the goods is contacted by phone and a suitable date and time slot is agreed for delivery of the goods.

Parcels abroad:

• Delivery time is 3-21 days depending on the destination and specific order.